Standard Conditions of Trade and Copyright.
Standard conditions of trade under which all work request orders or supply to orders are accepted by the person, firm or company wishing to enter into contract either written or verbally with Bentley Conversions. In these conditions “Customer” means any person, firm or company that wishes to enter into a supply contract/licence (not exhaustive) or request contract with Bentley Conversions, herein called the Repairer.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will aim to make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use the Repairer’s service after those revisions become effective, the Customer agrees to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
The trading name of this website is Bentley Conversions t/a The Bodyshop (Barkingside) Limited.
1. Acceptance of Contract and Limitations
(a) The estimate made by the Repairer shall not constitute an offer by the Repairer. The contract shall be formed when the Repairer accepts an order from the customer to proceed with the work whether in writing or orally and shall consist of the attached estimate and any other supplementary estimate and these conditions of trade. A supplementary estimate will be submitted to the Customer where the increase in the price of the work is 10% or more. Such work shall not be undertaken nor parts and materials used without the prior approval of the Customer.
(b) Electrical system and components.
Due to the complexities of today’s vehicle electrical systems and components, responsibility will not be accepted under any circumstances for error codes, malfunctions or related electrical/lighting problems manifesting during and after work has commenced. Responsibility will not be accepted for “Misting” or condensation within headlights and any faults relating to moisture, such as lifting paint, within a light unit. Specifically, but not limited to the Bentley Continental headlight, which is a well documented manufacturing problem and is not covered by our warranty under any circumstances. In the event of any component failure it is the customer’s responsibility to return the vehicle onsite for inspection and if required, rectification or replacement. Any costs of repair or replacements will be covered by the customer.
Prior to supply our electrical components are bench tested with dated visual evidence retained in the event of a failure. We do not extend our warranty to customer or subcontracted installers. We reserve the right to inspect for correct installation prior to any warranty claim.
(c) The repairer reserves the right to take images of vehicles on site for purposes of commercial use and/or marketing without prior consent. Objections are required to be made before commencement of repairs in writing. All images taken are protected by copyright law and cannot be copied, downloaded nor altered in any way without the prior written consent of the Repairer. Customers are also advised that it is strictly forbidden to take images of vehicles, staff or premises without prior written consent.
2a. Completion
Completion dates are given in good faith by the Repairer. In the event of a delay the Repairer will inform the Customer that the completion date cannot be met and give reasons for delay. The Repairer cannot be held responsible for any charges incurred by the Customer due to any such delay nor bear responsibility for replacement vehicles or hire charges. The Repairer cannot accept any responsibilities for vehicles left on the premises 24 hours after notification of completion.
2b. Collection
A collection and delivery service is available by prior arrangement and may be subject to a fee. It is the responsibility of the owner to ensure that the vehicle contains sufficient fuel to enable the service to be completed. In the instance that fuel has to be supplied by the repairer a receipt will be added to the final invoice for reimbursement.
3. Replacements
The repairer shall obtain the Customers permission to repair or fit repaired units where new parts contained in the estimate are unavailable or unobtainable within a reasonable time and shall not execute the work until such permission is given. Should replacement parts become “back ordered” the Repairer cannot be held responsible for any delays in manufacture or delivery and reserves the right to have the vehicle removed from the premises or charge storage costs until the part arrives.
4. Exchange Units
In the event of a new or factory reconditioned unit being fitted a used unit surcharge may be made pending examination and acceptance of the used unit as being fit for reconditioning within the exchange scheme. On receipt of the manufacturer’s credit note in respect of the used unit, any surcharge made on the customer will be cancelled less any costs incurred.
5. Corrosion, Rust, Water Ingress and Fibreglass Parts
Whilst every effort will be made to locate and deal with areas of corrosion and rust, the repairer cannot guarantee that corrosion or rust present within the metal will not become evident during the usual warranty period and thus affect the exterior finish of the vehicle. In the event of any rust, corrosion or fibreglass issues, it is the customer’s responsibility to return the vehicle onsite for inspection and if required, pay for rectification or replacement.
Although every effort will be made to find the source of a water leak or water ingress into a vehicle, the repairer cannot be held responsible should water return. The cost of any subsequent damage to electrical components or the interior of a vehicle will not be covered by the Repairer.
Due to the unreliable nature of fibreglass, the repairer cannot take any responsibility for flexing, cracking, or other paint defects which may arise due to fiberglass panels. Any costs of repair or replacements will be covered by the customer.
6. Repair work, body filler, Customer supplied paint/parts and PPF wrapping
(a) Where a replacement panel is suggested, but the customer decides to proceed with filler work, the repairs cannot be guaranteed.
(b) If partial paintwork is only required every endeavour will be made to match the existing colour schemes, but no guarantee can be given of a perfect colour match.
(c) Stone chips, touch-ins PDRs and any other work identified on the Estimate as an improvement will not constitute a Repair and will not be undetectable against the original finish. The level of improvement is not guaranteed.
(d) Should the customer provide parts or materials, the Repairer cannot indefinitely store a vehicle whilst waiting for the parts to arrive. After 48 hours, the customer will be subject to storage charges unless otherwise agreed.
(e) The repairer will not be responsible for any paint reactions, bubbling, trapped moisture or lifting to a vehicle’s exterior where a customer has supplied their own paints/materials. Any costs of repairs will be covered by the customer.
(f) In the event of previous repair work to a vehicle it is always advisable to strip the vehicle back to a bare metal or plastic state. Whilst every effort will be made to locate and deal with areas of previous repair work, the repairer cannot guarantee that a paint reaction within panel(s) will not become evident due to the materials sitting underneath our own repairs during the usual warranty period and thus affect the exterior finish of the vehicle. It is the customer’s responsibility to return the vehicle onsite for inspection and if required, pay for rectifications or replacement.
(g) The repairer will not be responsible for any paint reactions, bubbling, trapped moisture or lifting to a vehicle’s exterior where a PPF wrap has been applied or a customer has supplied their own paints/materials. Any costs of repair or replacements will be covered by the customer.
7. Disposal of Uncollected Goods
(a) Vehicles. The Repairer shall as soon as reasonably practicable after the performance of the work give the Customer notice that the vehicle is ready for collection. If the Customer shall fail to remove the vehicle from the Repairers premises within three months of such notice the Repairer shall be entitled to dispose of the same in the manner permitted by the Torts(interference with goods) act 1977 or any statutory modifications or re-enactments thereof from time to time. During such period the Repairer shall reserve the right to levy a daily storage charge not exceeding that of government and or civil agencies and same storage charges be made in addition to original estimate and costs.
(b) Personal effects and Parts. Customers’ personal items and/or remaining parts will be kept for up to fourteen days after which time they will be disposed of. No responsibility for loss or damage will be accepted after such time.
8. Guarantee-Bodywork Repair Only
The Repairer hereby guarantees to exchange or repair any defective part which needs replacement or repair by reason of our own supplied defective materials or workmanship during repair. This guarantee shall continue six months or six thousand miles use whichever sooner from the date repairs were executed. This period shall be extended to compensate for any prolonged period that the vehicle is off the road for rectification of faults or further work which is required as a result of previous workmanship undertaken by the Repairer being defective. The guarantee applies only to the work carried out by the Repairer and detailed in the original specification for repair. The guarantee is not transferable. Customer expenses are not accepted unless first agreed to in writing by the repairer. This does not affect your rights under The Sale and Supply of Goods to Consumers Regulations 2002, and The Supply of Goods and Services Act 1982, that the work in particular will be carried out with reasonable skill and care.
Please note that unless otherwise stated as genuine, all parts included in package prices are Non O.E. and the customer / purchaser accepts any limitations in the use of this product.
Limitations: No claim will be met under the guarantee if the vehicle has been
(a) Been used for competitions, racing or record attempts or otherwise other than private or commercial use of the owner, or other users with his permission.
(b) Abused in any way or damaged by rust, wear and tear, neglect, improper use or failure to maintain in accordance with the manufacturer recommendations.
(c) Been subjected to inappropriate aftercare and storage, including but not limited to; automatic car washes, detailing/washing a vehicle within two weeks of a repair, not protecting your vehicle from weather elements such as, rain, frost or UV rays, exposing your vehicle to tree sap, debris and animal droppings.
(d) Damaged in any subsequent accident.
(e) All supplied electrical components and fitting carry a six month guarantee unless otherwise stated.
(f)Parts, paints and materials not supplied directly by the Repairer shall be considered outside of any warranty or guarantee, and burden shall not be imposed upon the Repairer to maintain workmanship levels should non-O.E. or used parts alongside outsourced paint/materials be supplied.
9. ADAS calibration
If your vehicle is fitted with ADAS, vehicle manufacturers specify that ADAS systems may require
recalibration following repair work to ensure that the ADAS system continues to operate. We will
advise you at the point of your initial estimate if our system provides an advisory that your vehicle has
or may have ADAS fitted. For the avoidance of doubt we do not complete ADAS recalibration
services within the repair unless specified. You will need to arrange re-calibration with your dealership network or
we can recommend a third-party company to perform this recalibration. If re-calibration is required, it
is your sole responsibility to ensure this work is carried out in a timely manner at your cost.
10. Force Majeure
The Repairer shall not be liable in the event of non-fulfilment of a contract owing to an Act of God, war, disease, strike, lockouts, fire or any accident or incident of any nature whatsoever, beyond the control of the Company. All valuables are required to be removed and are the responsibility of the owner. The Repairer does not accept any responsibility for vehicles left on the premises 24 hours after notification of completion of repairs, unless by prior written agreement.
11. Payment
(a) Where no other terms of payment have been specifically agreed in writing, the Repairers terms of payment are net cash. Payment in full to be made upon delivery or collection of the vehicle to the Customer. No discount or allowances will be made unless specifically stated and agreed by the Repairer in writing. For business customers only.
“We reserve the right to claim statutory interest at 8% above the Bank of England base rate at the date the debt becomes overdue, in accordance with the Late Payment of Commercial Debts (interest) Act 1998.”
(b) The Repairer shall have first and paramount lien on the vehicle and on the work for all monies due to it from the Customer.
(c) Vat to be charged at the rate applicable at the time of completion of the work.
(d) It is the owners responsibility to file and keep their copies of paperwork correctly, further copies will be charged for alongside an administration fee.
(e) In the event of the work being done to the vehicle involved in an insurance claim, the Customer will, at the Repairers request, sign any documentation required by the insurer to authorise payment to the Repairer for work.
(f) All parts remain the sole property of the repairer until fully paid for.
(g) In the event of repairs being authorised by an Insurance Company, Accident Management Company or Legal Advisers, the owner is responsible for full payment in the event of liquidation bankruptcy or dispute to the above.
12. Outside Supply Contracts.
a) All legal notifications or unsolicited contractual communications shall be delivered either in person or by registered means. Electronic mail is not an accepted method of communication nor deemed served unless by prior written arrangement.
(b) Unsolicited contractual communications of any kind shall not constitute an acceptance nor recognised by the Company unless first signed and agreed.
(c) We reserve the right to charge administration fees for legal consultation and interpretation costs prior to application and/or enforced issuing of government licence, compliance forms, documentation and notices. Issuing agents will be required to provide written acknowledgement and acceptance of aforementioned administration fees prior to licence, documentation, compliance forms and notices being issued.
(d) The company premises are privately owned and not a public property and as such cannot be held responsible for licences and or notices that apply to the public in general. In accordance with health and safety guidelines the workshop areas are dedicated work zones and off limits to the general public.
All images taken are protected by copyright law and cannot be copied, downloaded nor altered in any way without the prior written consent of the Company. Images of vehicles on site may only be taken with the express permission of the company. We reserve the right to confiscate equipment in the event of the aforementioned being ignored.